Privacy Policy

Smoky Concepts ("Smoky Concepts," "we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, place an order, or otherwise interact with us.

1. What Information We Collect

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Communicate with you about your orders, inquiries, or support requests
• Handle returns, refunds, or complaints
• Manage customization and personalized order requests
• Improve our website, products, and services
• Maintain website security and prevent fraud
• Comply with legal, tax, and regulatory obligations
• Send marketing communications where you have consented or where otherwise permitted

3. Legal Basis for Processing

We process your data on the following bases:

• Contractual necessity — to fulfill your order and deliver your purchase
• Legal obligation — to comply with applicable law, tax, and regulatory requirements
• Legitimate interests — to operate, secure, and improve our business
• Consent — where required, for marketing communications or non-essential cookies

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Payment service providers
• Shipping and courier partners
• Website hosting and IT providers
• Analytics and marketing tools
• Customer support platforms
• Legal, accounting, or professional advisers
• Government authorities or law enforcement when required by law

All third parties are permitted to use your data only as necessary to provide services to us.

5. Payments

Payments are processed through our payment partners, supporting Visa, Mastercard, Apple Pay, and Idram.

We do not store full payment card details on our own servers. Payment data is handled by our secure third-party payment providers, subject to their own security and privacy practices.

6. Cookies

Our website may use cookies and similar technologies to support basic functionality, remember preferences, and improve your browsing experience. You can manage your cookie preferences through your browser settings at any time.

7. Marketing Communications

With your consent, we may send you product updates, launch announcements, offers, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at smokyconcepts@gmail.com.

8. Data Retention

We retain your personal data only as long as necessary for the purposes described in this Policy, including fulfilling orders, providing customer support, complying with legal and tax obligations, and improving our services. Retention periods vary depending on the type of data and the purpose for which it was collected. When your data is no longer needed, we will delete or anonymize it securely.

9. Data Security

We use reasonable technical and organizational measures to protect your data, including secure hosting, access controls, and reputable third-party service providers. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

As we operate and expand globally, your data may be processed or stored outside Armenia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent at any time
• Request data portability
• Lodge a complaint with a relevant supervisory authority

Customers in the European Union additionally benefit from rights under the General Data Protection Regulation (GDPR).

To exercise any of these rights, contact us at: smokyconcepts@gmail.com

12. Children's Privacy

Our website is intended for users who have the legal capacity to enter into agreements in their country of residence. We do not knowingly collect personal data from children under the age of 13. If you believe a child has submitted personal information to us, please contact us immediately at smokyconcepts@gmail.com and we will take appropriate action.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies independently.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after updates constitutes acceptance of the revised Policy.

15. Contact Us

Email: smokyconcepts@gmail.com Phone: +374 43151551

“House of Khanos” LLC Legal Address: Sundukyan 7 str, apt. 81, Yerevan, RA